Choose the right warranty action
01Review the Warranties
The Five-Year Warranty covers qualifying residential product adhesion. The Twelve-Month Product Warranty covers the authorized Roof Scientist franchise channel and remains subject to the applicable executed Agreement. Read the applicable warranty before submitting a claim.
12-Month Product Warranty
Five-Year Adhesion Warranty
02Register an Installation
Submit initial registration for a qualifying residential application within 30 days after application. If it was not submitted within that period, the homeowner has an additional 30-day grace period, through day 60. Registration remains subject to acceptance and warranty eligibility.
Register Installation
03Submit a Warranty Claim
Report a registered adhesion concern or a delivered-product concern and provide the supporting records requested for review.
Start a Claim
04Prepare Your Records
Have contact and property information, installer and application dates, product and invoice details, lot information, and clear photographs ready.
Product coverage and installer workmanship are separate. The five-year limited warranty addresses qualifying product adhesion defects only. It does not cover workmanship, roof leaks, waterproofing, appearance, storm damage, or other excluded conditions stated in the warranty.
Need help?
Contact Shingleton Guard Support at [email protected]. Warranty coverage and remedies are governed only by the applicable published warranty.